FAQ

    How are you able to offer such low prices and coupons?

DR Vitamin Solutions came into existence on the premise that nutritional supplement brands such as Life Extension, Pure Encapsulations, intraMAX, Metagenics, and the others that we make available are the best in the world, and should be made affordable to everyone without requiring high membership fees or doctor office prices. David Benic, the founder of DR Vitamin Solutions partnered with the Life Extension Foundation and other manufacturers he personally believes in to make these discounts and coupons possible, by working on a very low profit margin, and by utilizing the DR Vitamin Solutions website for customer order processing. If you order Life Extension, your products will still ship direct from the Life Extension warehouse in their packaging, and will be the freshest, most recent formulas, and have the longest expiration dates possible. The same holds true for brands like Metagenics and Pure Encapsulations. Additionally DR Vitamin Solutions ships several brands from our own facility.

    Why should I purchase from DR Vitamin Solutions instead of directly from Life Extension?

We offer lower prices when using our coupon codes (save10 & save15) for Life Extension members and non-members. When you purchase just 1 bottle at DR Vitamin Solutions, you receive the same Life Extension 4 bottle Member price (requiring a yearly membership donation) and requiring you to purchase 4 or more of the same product for the lowest price. DR Vitamin Solutions supports the Life Extension Foundation and believes there is great value in their membership to help fund research. Many Life Extension members enjoy using DR Vitamin coupons to purchase Live Extension vitamins from DR Vitamin Solutions where there is no membership required and free shipping for orders over $49, and additional 2.5% cash back in DR Reward Points!

    How are your prices compared to the Life Extension Annual Super Sale?

Our sole purpose is to serve you, and we do in a variety of ways. One way is by offering deeper discounts to make your good health as affordable as possible, 365 days a year. We offer coupon codes instead of requiring purchases of 4 or more to get the best price. Most people use several different products, and purchasing 4 or more of the same product quickly adds up and is expensive. Our approach of offering an additional discount off the total of assorted products results in more savings than the 4 or more bottle minimum requirement in comparison. You get maximum savings all year long with DR Vitamin Solutions!

We also offer 2.5% cash back in Reward Points, and provide Free Shipping for orders over $49. In a fair comparison, Life Extension charges $5.50 shipping per order, and charges yearly membership fees of $75 which is required to obtain their discounts. With DR Vitamin Solutions, no account or membership is needed to use the coupons or get member pricing, plus you earn Reward Points that you can redeem on each and every subsequent order. We always do what is best for the customer, and are not just out to sell them as many supplements as possible. You can speak directly to the CEO and Holistic Health Consultant that takes a personal interest in your health. David will help you choose your supplements to obtain the best health benefit possible within your budget, and only suggest what makes the most sense for you personally. We hope you choose to support us; a small family company where you are served with integrity and honesty.

    Why doesn't DR Vitamin Solutions offer the hundreds of brands and supplements like the big "superstores" out there?

A big difference between our company and those that sell thousands of brands is that we care about what you put in your body, while the “superstores” care about what they put in their wallets. We are motivated by a passion and calling to serve you, not money. Where else can you talk directly to the CEO and a health advisor that will set a nutritional program based on your individual circumstances? Not the superstores.

Life Extension, Metagenics, Pure Encapsulations, Drucker Labs, Quicksilver Scientific, Zetpil-RX, Life Vitality, and the other brands we carry are produced with pharmaceutical-grade and pharmaceutical-potency ingredients from such suppliers as Roche and BASF. Our brands maintain the strictest standards, voluntarily following Good Manufacturing Practices, which set specific criteria for essential aspects of the manufacturing process such as cleanliness, record retention, and waste disposal. Their formulations are from the finest ingredients that work in synergy together, in higher and more bioavailability concentrations, and researched extensively. We design products around the research.

When you purchase products from DR Vitamin Solutions, you have assurance that you are getting what you pay for, exactly as listed on the label. Quite simply, we sell our selected brands because we believe they are the finest supplements in the world. Any brand or products we offer at DR Vitamin Solutions are held to these same high standards. We only sell the absolute most effective products designed for you get the most benefit for the lowest cost, making sifting through the array of various brands and products on the market unnecessary for you. You will find the best of the best right here! We want you to be healthy, and happy.

    Do you offer vegetarian products?

Yes we do! Many people are drawn to vegetarianism for health, social, or political reasons. Whatever your reason, we have a large selection of vegetarian products to choose from. Click here to see what we offer.

    How do I place an order?

You may place your order directly over our secure site, or call us at 888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. To place your order on the web (preferred method because this keeps your order history, offers Reward Points, and many other benefits), please take the following steps:

(1) Search out the product(s) by name, item number, brand, or Health Support & Product Type categories. For Life Extension vitamins, the easiest way is with the item number. Remember DR Vitamin Solution’s numbers are the same as Life Extension’s.

(2) For a detailed description of the product and research links, click on the product Title, Image, or “More Info” button.

(3) To add the item to your shopping cart from the search results, category listing, product detail, or My Favorites page, simply click on the “Add to Cart” button.:

(4) To view your cart and begin the checkout process, click on the “Shopping Cart” button at the top of the page, and click “Checkout”, and follow the easy steps.:

If the order is placed before 1:00 pm Eastern Standard Time, the item(s) will ship the same day. If after 1:00 pm, the item(s) will ship the next business day. Most of our orders ship with UPS or Priority Mail.

    How can I contact you?

You may call our order line at 888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. To talk to the owner directly, David Benic, you may call the office number: 610-285-2888. To email us, you may click here “Contact Us” or send your email to info@drvitaminsolutions.com.

    How to Search For Products:

Search out the product(s) by name, item number, brand, health support, product type, or other categories using the search box on the top right side of the website. For Life Extension vitamins, the easiest way is with the item number. Remember DR Vitamin Solution’s numbers are the same as Life Extension’s. Sometimes entering less for a search is better because it will show a larger search result. You may also use the advanced search link on the top right of the website to refine your search. Browse our categories on top to find products by health support that will result in the Top 9 as well as the whole list for a particular health concern.

    Is it safe to use my credit cards online?

You can shop at www.drvitaminsolutions.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The purchase area of our site is secure. This means that all information exchanged between our server and your computer, including credit card number, name, and address, will be encrypted so that it cannot be read as it travels over the Internet. Every single credit card transaction you make with us is fully guaranteed..

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

(1) 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

(2) Industry leading encryption hardware and software methods and security protocols to protect customer information.

(3) Compliance with the Payment Card Industry (PCI) Data Security Standard.

    How are backorders handled?

If an item is on backorder, we will ship your available items immediately without delay, and email you with an estimated shipping date for your backorders item(s) only. Your backordered item(s) will arrive in a separate package, at no additional shipping cost to you. As a partner with Life Extension and many other manufacturers, shipping occurs direct from the manufacturer. Therefore, DR Vitamin Solutions will have the same backorder status as Life Extension and the other manufacturers in a few limited situations. Since all items ship direct from the manufacturer, your credit card will be charged at the time of your order to place your item(s) in the queue to be shipped as soon as available. You may always cancel your backorder for a refund any time before it ships by using our contact us link or calling us at 888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

    What do I do if I did not receive my package?

DR Vitamin Solutions is able to research the tracking number and provide an exact history of the route of your package, and a scheduled delivery date, and proof of delivery confirmation. We will be happy to have our shipping manager contact you with that information. Simply use the “Contact Us” form or call us at 888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

Please verify your address on your order. If you do not locate your package at your address, the fastest way to get your package is to contact your local post office, as they may have left a note that got misplaced for you to pick it up at the post office.

Due to several instances in the past were we replaced packages and the original package also showed up a week or two later, we are required to follow the steps listed below before replacing your package:

Simply print the email we send you with the tracking number and take it to your local post office to ask the supervisor/postmaster the following:.

(1) Was the package held at the post office for pick-up? If so, they will hand it to you..

(2) Was there a fill-in mail carrier the day your package was delivered instead of the regular carrier (day off, vacation, etc)?

(3) Ask the postmaster to contact the carrier that delivered your package to determine where it was left such as the Garage, Front Door, Porch, Deck, etc.

If you still did not receive your package after following the above steps, we will replace your package as a one-time courtesy, but require a 14 business day waiting period from the day your package shows delivery according to the tracking. Often the original package shows up within this time due to a sorting/scan error and we do not want you to receive two orders when you only paid for one.

For replacement orders we may request signature guarantee as we will not replace a second order. You may also add specific delivery instructions of where to place the package on delivery. To add these comments, there is an area on the last page of the cart, right above the final process order button to type in your requests. We will see your notes when we process the order.

    What is your return policy? How do I make a return?

Every product* is backed by our simple, liberal return policy: Within 60 days of receiving your order, you may return any sealed item purchased from DR Vitamin Solutions for a full refund less applicable shipping costs. Please note:

We stand behind every item we sell. If you are not completely satisfied with your purchase for any reason, simply return the sealed product within 60 days from your purchase date for a refund. All items must be in their new, unopened, original factory-sealed container for a refund. More than one opened item of the same product will not be accepted or refunded.

(1) Shipping charges cannot be refunded.

(2) Any DR Reward Points that were earned with the returned purchase will be deducted off your reward point balance.

(3) All merchandise may be insured properly by the customer. If items are not insured properly and get lost or damaged when returned, we cannot guarantee refunds.

(4) Refunds will be issued upon receipt of the returned products under the above circumstances.

*Please note that current FDA safety regulations indicate that suppositories cannot be returned and are therefore, non-refundable.

To process your return easily, please use the return form under the Customer Service link on the top of the website or call us at 888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

    What is your shipping policy?

DRVitaminSolutions.com processes orders daily, and will ship the same or next business day, Monday through Friday, in most circumstances for orders placed before 1:00 pm Eastern Standard Time. We will ship all orders that qualify for free shipping by either UPS Ground or USPS First Class or Priority Mail (1-7 days depending on location). We offer free shipping when the total for these items is over $49.00. If under $49.00, we charge a flat rate of $4.95. Please note, all PO Boxes must be sent USPS. For faster processing and delivery you can have your order shipped with expedited delivery (purchases from multiple vendors may not all qualify for expedited shipping).

Please view our complete shipping policy by clicking here.

    What countries do you ship to?

We ship to the countries that are available from the drop down list when you enter your address at the checkout process. All international shipments will be charged based on the weight and destination of their order, and this cost will be calculated in the cart on the next step after you enter your address. US currency only. Our free shipping does not apply to international orders, sorry. Certain products are restricted by various governments. Any additional charges for customs clearance must be paid by you. When ordering from DRVitaminSolutions.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. If an item is returned to us due to a customs related issue, you will only be credited for merchandise when the package is returned to us in the same condition it was sent.

    What if my country isn't listed on the International Shipping and Ordering page?

If your country is not listed on this page, DR Vitamin Solutions is unable to ship directly to your country. However, we have partnered with MyUS.com to offer convenient, fast international shipping for customers in countries where shipping is not available.

Please follow these two steps if you wish to use drop shipping:

  1. Register at MyUS.com to get your own mailing address in the United States.
  2. Use your U.S. address provided by MyUS.com as your delivery (“shipping”) address when placing your order with DRVitaminSolutions.com. For your billing address, use your international address associated with your payment method. As you will be shipping to an address within the U.S., you’ll enjoy free shipping on orders over $49!

The U.S. street address that you receive from MyUS.com can be used to receive merchandise from DR Vitamin Solutions, or any website or store within the United States. MyUS.com will receive your packages and provide you with specialized international package forwarding services to your address abroad. Their services include validation of the items in your order, identification of broken or damaged items (allowing you to request a refund or replacement before items are shipped to your international address) and advice regarding tax and tariff liability on your purchases.

If you are ordering items from multiple stores, you’ll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

    What are the Quality control standards of DR Vitamin Solutions?

The products from our chosen manufacturers only use only premium quality ingredients. Our dedication to excellence insists that our supplements meet the highest standards and criteria. Our standards are based on Good Manufacturing Practices (GMP), which sets the requirements for quality control, inspection criteria, production control procedures, cleanliness measures, waste disposal methods and record keeping.

DR Vitamin Solutions insists on purchasing products and brands with only the highest quality raw materials from all over the world, primarily from leading US, Japanese and European sources. We go a step further by using advanced analytical methods, such as high-performance liquid chromatography and gas chromatography/mass spectrometry, to ensure our products meet label claims for potency and purity. We test raw materials using US Pharmacopeia and other exacting pharmaceutical assay standards.

Finally, a Certificate of Analysis guaranteeing every one of our products’ quality, potency, and purity is kept on file and available.

    Do any of the brands you offer use ingredients from China?

DR Vitamin Solutions chooses manufacturers that use the finest ingredients from various parts of the world that produce the best variety of a specific ingredient. We will never offer products from a manufacturer that buys from the cheapest parts of the world that produces inferior grade raw materials, sacrificing quality. This is the reason why some of our brands may run a little higher in price, but DR Vitamin Solutions has managed to partner with our manufacturers to reduce the prices to a very affordable level when using our save5, save10, and/or save15 coupons.

    Why are Life Extension Foundation's nutrient formulas more advanced than other nutrient formulas?

The unique ingredients included in The Foundation’s products are five to ten years ahead of the products sold by commercial vitamin companies. The Foundation analyzes thousands of scientific studies every week to make sure its disease preventing formulas include the most advanced life extending ingredients in the world. The Foundation interacts with the world’s foremost anti-aging researchers in order to obtain inside information about anti-aging breakthroughs before these findings are published. As stated earlier, The Life Extension Foundation operates the most advanced anti-ischemia laboratory in the world, where antioxidant nutrients, hormones, and drugs are used to prevent free radical induced cellular damage.

The most popular multi-nutrient formula offered to Foundation members is Life Extension Mix.

The Life Extension Mix™ contains 92 unique vegetable, fruit, and herbal extracts along with high quantities of amino acids, vitamins, minerals, and special antioxidants. The Life Extension Mix™ formula is fortified with botanical extracts that help to maintain healthy cells via physiological processes separate from traditional antioxidants. Consumption of these types of plants is being recommended based on research emanating from the most prestigious medical centers in the world.

This 92 ingredient, super potent antioxidant formula is light years ahead of any of multivitamin supplement on the market. Since 1983, Life Extension Mix has been reformulated 19 times to take advantage of scientific breakthroughs uncovered by The Foundation. In 1985, the anticancer carotenoids lycopene and xanthophyll were added to Life Extension Mix. In1995, Life Extension Mix was reformulated to include even more potent extracts of lycopene and xanthophyll, along with a 22 to 1 broccoli concentrate and numerous other disease preventing enhancements. In 2004, Life Extension Mix had the most extensive revision to-date. The updated formula contains Sesame and its lignans which have a broad range of applications in human health. This includes increasing human tissue levels of vitamin E by facilitating carrier proteins in the liver to deliver nutrients to cells throughout the body.

Chromium, along with magnesium and biotin, are nutrients required to maintain optimal blood sugar levels. The updated Life Extension Mix™ provides 500 mcg of chromium (compared to 200 mcg in the previous version), a better absorbable form of magnesium, and the same high potency of biotin. A review of studies showing benefits to chromium supplementation reveals that doses exceeding 200 mcg a day is required for optimal effects. Life Extension Mix costs members less than other multinutrient formulas, which do not contain disease fighting nutrients such as lycopene, xanthophyl (lutein extract), and broccoli.

    What is Life Extension Foundation's track record in recommending Life Extension Therapies?

The Life Extension Foundation was the first organization to defy the FDA by promoting the use of antioxidants to prevent diseases. The Foundation was the first organization to promote the use of low dose aspirin to prevent atherosclerosis and heart attacks. The Foundation was the first organization to recommend against the use of iron in dietary supplements because of evidence that iron causes massive free radical damage leading to cancer, atherosclerosis and a host of other diseases. The Foundation was the first organization to inform Americans about the “miracle nutrient” coenzyme Q10, about the anti-cancer carotenoids lycopene, lutein, and xanthophyl, and about the most effective anti-aging therapy in the world, Melatonin. And the Foundation was the first organization to introduce Americans to European “smart drugs” like piracetam, centrophenoxine, and DHEA. View the Foundation’s track record.

    I can’t log in to my account.

Please ensure that you are entering your correct email and password. If you cannot remember your password, click on the Forgot Username / Password? link and complete the password reset request form. Once you click the link from the email you will be taken to the DR Vitamin Solutions website where you can enter the new password. You may also call us to reset your password at 1-888-432-5824 if you prefer. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

Forgot your username? Simply use your complete email that is associated with your account. Remember the complete email includes the part after the @ symbol as well.

    My password does not work.

Please ensure that you are entering your correct email and password. If you cannot remember your password, click on the Forgot Username / Password? link and complete the password reset request form. Once you click the link from the email you will be taken to the DR Vitamin Solutions website where you can enter the new password. You may also call us to reset your password at 1-888-432-5824 if you prefer. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

Forgot your username? Simply use your complete email that is associated with your account. Remember the complete email includes the part after the @ symbol as well.

    How do I change the email address on my account?

Changing your email address in our system is easy. Simply login to your account by clicking on My Account at the top of the page, then scroll down to where it says “Email Address” – update your information and click on “Update Account

    How do I change my password?

Changing your password in our system is easy. Simply login to your account by clicking on My Account at the top of the page, then scroll down to where it says “Account Information” – Enter your new password, confirm it, then click on “Update Account” – Please make sure your remember your new password!

    How do I change my address?

Changing your address and other personal information in our system is easy. Simply login to your account by clicking on the “Manage My Account” link at the top of the page, then click on the “My Addresses” link. Select the desired address from the drop-down box and make changes to an existing address, add a new address, or delete an address. Then click the appropriate action button: Add, Delete, or Apply Changes.

    I need to change my order (cancel, add, or delete products).

We ship orders the same day, and many orders are processed shortly after you place them. It is very likely that your order has already shipped and no further changes can be made. You may call us at 888-432-5824 to see if your order has shipped. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. Do not inform us by email, as emails are not always read at the time you send them, and we may not see it and ship your order as placed. If your order has not shipped and you want to add an item or increase quantity, we will place a second order with free shipping, and combine the two if possible. If you want cancel an item or decrease quantity, we will need to cancel your entire order and void your payment, and place a new order with the products you are requesting. If your order has shipped, please request a return authorization as no further changes can be made.

    Can I see my order history?

Viewing your order history in our system is easy. Simply login to your account by clicking on the “Manage My Account” link at the top of the page, and then click on the “Order History” link. View the desired order by clicking the “View” link. From here you may easily see the details or your order and reorder in one click by clicking the “reorder” button.

    My order was declined; I need to provide you with the correct credit card information.

It will be our pleasure to correct your information so we can process your order. Simply call us at 888-432-5824 to securely provide us you correct credit card information. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

    Can you recommend a product for me?

We will be happy to have our health advisor and founder of DR Vitamin Solutions David Benic contact you to discuss the best supplements to compliment the areas of support you are interested in by emailing him directly using the contact us link. This is the preferred method of communication as he can easily send links and information for your reference, and provide much more information than a phone call can provide. You may also call our customer service department at 888-432-5824 to request a call back typically within 24 hours during office hours Monday thru Friday. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. Be sure to view our research protocols and Top 9 recommendations for various health support concerns by clicking on the desired health support category. You may also view our Top 9 for all areas here. We must mention that we cannot replace the advice of your physician, give medical advice, or make medical claims. Please talk to your doctor about this and all supplements you are taking.

    Do you sell my information to third parties?

Absolutely not. Your information is ONLY used by DR Vitamin Solutions, and NOT shared or sold to third parties. We respect your privacy. To view our complete “Privacy Policy”, click here.

    What is "My Favorites", and how do I use it?

Most of our customers take the same supplements daily. Adding all the supplements you take to your personal list of Favorites will keep them all stored in one place for when you are ready to re-order or review the details at a later time.

  • To add an item to your favorites list, simply browse to the item you wish to add and click on the “Add To Favorites” link that looks like a pink heart (You will need to be logged in to use this feature.)
  • To view or order from your list of favorites simply log in to your account and click on “Manage My Account”. Here you will see all of your favorites listed at the bottom of the page. From here you can view the details and order the item if desired.

    How do I opt out from receiving email promotions?

If you want to opt out from receiving one or two special promotional emails a month, you may do so simply by logging into your account and clicking the “Manage My Account” link at the top of the page. Here simply click Unsubscribe from Newsletter.

    Do you sell Gift Certificates?

Yes we sure do! simply click here to be directed to the gift certificate order page. This is a virtual gift certificate system and the gift code will be sent to the recipient via email immediately after your order is processed and payment is received.

    What does the term "standardized" mean?

The term “standardized” refers to uniform potency. Standardized extracts are designed to deliver consistent, reliable levels of active components. Researchers begin by isolating the active ingredient(s) of a particular compound. This isolated ingredient becomes the “marker” used to measure the potency of the final extract. By combining extracts from the same type of compound, scientists can concentrate the active components to specific levels, creating consistent doses of the active principles for reliable nutritional support.

These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent disease or medical conditions. The products and information found on drvitaminsolutions.com are not intended to replace professional medical advice or treatment. Individual results may vary. drvitaminsolutions.com urges you to seek the advice of a qualified professional for any health concern, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. We try our best not to make mistakes; however, if typographical errors appear in our site, we cannot be held responsible.

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