Autoship FAQ

Welcome to DR Vitamin Solutions AutoShip!

Hassle Free Delivery While You Earn 10% Reward Points!

AutoShip allows you to get the supplements you need, when you need them. With AutoShip you won’t run out of your supplements or have to remember to place your order. It is easy to set up AutoShip in your shopping cart when you order online, or call 1-888-432-5824 for more info. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. The 10% Reward Points on all Auto Ship orders begins with your second shipment. Your credit card will be charged when the items ship, and you can easily cancel at any time. With DR Vitamin Solutions, you never get an unwanted charge. Plus you will receive free shipping on all orders!

Three Easy Steps!

  1. Add the items you want to the cart
  2. Choose you frequency of delivery to set your shipping schedule
  3. Check out and this same order will ship automatically

    What is AutoShip?

AutoShip is a convenient program that allows you to enjoy your regularly ordered supplements on a shipping schedule that meets your individual needs. It’s about never running out and always having what you need, when you need it, while earning more DR Reward Points.

    How do I start AutoShip?

DR Vitamin Solutions has made this easy and simple. Set up AutoShip in your cart when you order online by selecting from the frequency drop-down boxes under Auto Ship, or call 1-888-432-5824 to start set up with our customer service team. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays.

    How do I make changes to my AutoShip order?

By phone or online under My account, My AutoShips.

    Is there any obligation to continue AutoShip?

No. You may cancel your AutoShip order anytime online under My account, My AutoShips, or by calling Customer Service at 1-888-432-5824. Our phone lines are open from 9:00 to 5:00 PM EST, Mon thru Fri, excluding federal holidays. You will not receive or be billed for any future shipments unless the order has already shipped.

    Does my AutoShip order get Free Shipping?

All DR Vitamin Solutions orders over $49 receive free shipping. If your AutoShip order is under $49 standard shipping rates apply.

    Can I delay my AutoShip order?

Yes, you can easily make changes to your ship date and AutoShip schedule.

    What is an AutoShip schedule?

AutoShip schedule is the order delivery frequency you choose. We offer 30, 45, 60, 75, 90 & 120 day options.

    What if items on my AutoShip orders are backordered?

You will be notified via email as to which items were backordered. They will be shipped separately when they become available at no additional shipping charge.

    How do I return an AutoShip item?

If for any reason you are not completely satisfied, simply return the item within 60 days of receipt for a refund of the purchase price. Simply follow the return instructions here. You may also contact Customer Service at 1-800- 848-2808. Returning won’t cancel your AutoShip order; you’ll continue to receive future shipments according to your AutoShip schedule. Call Customer Service or Cancel online in My account, AutoShip management.

    How do I earn Double Reward Points?

We will automatically add Double DR Reward Points to your account for each order that is an AutoShip. Our normal Reward Point percentage is 5%. With all AutoShip orders you will automatically earn 10% to redeem on your very next order, or save if you prefer to accumulate large amounts! Click here for information on our DR Reward Point program.

    Can I use coupons?

Yes, you may use applicable coupons for your AutoShip orders. When you initially add your items to your shopping cart, use the coupon code that applies to your order during checkout. The coupon code will be applied to that AutoShip each time it gets charged to your account.