International Shipping Policies and Restrictions

International Shipping Policies and Restrictions

When ordering from DRVitaminSolutions.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. DRVitaminSolutions.com is aware there are a number of products that cannot be shipped to certain countries. While we try to keep up-to-date on the latest restriction information, we cannot guarantee our information is accurate. Please click on your country on the list to view what we cannot ship to you. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

International Shipping with MyUS.com

If your country is not listed below, DR Vitamin Solutions is unable to ship directly to your country. However, we have partnered with MyUS.com to offer convenient, fast international shipping for customers in countries where shipping is not available.

Please follow these two steps if you wish to use drop shipping:

  1. Register at MyUS.com to get your own mailing address in the United States.
  2. Use your U.S. address provided by MyUS.com as your delivery (“shipping”) address when placing your order with DRVitaminSolutions.com. For your billing address, use your international address associated with your payment method. As you will be shipping to an address within the U.S., you’ll enjoy free shipping on orders over $49!

The U.S. street address that you receive from MyUS.com can be used to receive merchandise from DR Vitamin Solutions, or any website or store within the United States. MyUS.com will receive your packages and provide you with specialized international package forwarding services to your address abroad. Their services include validation of the items in your order, identification of broken or damaged items (allowing you to request a refund or replacement before items are shipped to your international address) and advice regarding tax and tariff liability on your purchases.

If you are ordering items from multiple stores, you’ll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Disclaimer & Acknowledgement

Disclaimer & Acknowledgement

International Shipment Disclaimer & Acknowledgement

By placing international orders from DRVitaminSolutions.com, you agree to the following:

  • DRVitaminSolutions.com is not held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
  • If an international package is returned to DRVitaminSolutions.com, either marked RTS by receiver or returned by customs due to a customs related issue, you will only be credited for merchandise when the package is returned to us in the same condition it was sent. There will be a 35% restocking fee for all international returns.
  • Certain products are restricted by various governments. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.
  • When ordering from DRVitaminSolutions.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  • We purchase delivery confirmation and tracking for all orders. If you claim your package was not received and do not have your package when the tracking delivery confirmation states that it was indeed delivered, we have no control for your package after delivery. You must contact the carrier in your country to locate your package after a delivery confirmation shows delivery. It often is at the carrier’s facility at the carrier’s discretion, not that of DRVitaminSolutions.com.
  • All international shipments will be charged based on the weight and destination of their order. US currency only. Our free shipping does not apply to international orders.
  • International orders will take longer for delivery. Shipping can take days for express shipping to a couple weeks or longer. In limited situations it may take months. There are too many variables with international shipping, although there usually are not any issues. Rarely, but sometimes customs is waiting for you to pay additional fees, or they may refuse to even let the package come in. It is rare that a package gets lost. As stated above, DRVitaminSolutions.com is not responsible if you do not receive your package.
  • No refund of any kind will be issued for orders seized or destroyed by Customs. If the order is returned to us in its original, undamaged, and resalable condition, a refund will be issued for the price of the merchandise only. Shipping costs will not be reimbursed.

 

Argentina

Argentina

Items restricted for shipment to Argentina

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

Australia

Australia

Items restricted for shipment to Australia

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Alfalfa
  • Androsterone
  • Artichoke Extract
  • Apple Cider Vinegar
  • Bee pollen granules and powder (pills and other forms are OK to import)
  • Milk
  • Barberry
  • Egg Protein (products with >10% egg content)
  • Deer Antler Velvet
  • Dimethylaminoethanol (DMAE)
  • DMAA (methylhexaneamine/1,3-dimethylamylamine)
  • Ecdysterone or 20-Hydroxyecdysone
  • Hawthorne Berry
  • Kava Kava (Piper Methysticum) – must have special permit to import
  • MSM
  • DHEA
  • Melatonin
  • Xylitol
  • Banana
  • Hoodia Gordinii
  • Camu Camu powder
  • Cordycepts powder
  • Lecithin
  • L-Dopa (HGH precursor)
  • Mucuna Pruriens
  • Olive Leaf
  • Pregnenolone
  • Prickly Pear Cactus
  • Progesterone
  • ProHormones/ProAnabolics of any kind
  • Synephrine
  • Wheat Grass (Triticum aesvitum)
  • Pet food or treats containing salmon or chicken
  • In general, products containing hormones such as androsterone, HGH, 7-Keto, etc.

You may also find some additional information here:

Bahamas

Bahamas

Items restricted for shipment to the Bahamas

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Liquids

You may also find some additional information here:

Bermuda

Bermuda

Items restricted for shipment to Bermuda

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

Brazil

Brazil

Items restricted for shipment to Brazil

You will be required to provide a valid prescription issued by a Brazilian doctor in order to receive delivery of vitamins, supplements or sports nutrition products.

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • DHEA (Dehydroepiandrosterone)
  • DMAA (methylhexaneamine/1,3-dimethylamylamine)
  • Melatonin
  • Hoodia Gordinii
  • 7-Keto
  • Yohimbe (Rauwolscine)
  • Whey protein and products containing whey protein (Although whey itself is not prohibited for import to Brazil, it is often rejected by Brazilian customs agents because it is a milk derivative and therefore regarded as a dairy product.)

You may also find some additional information here:

Bulgaria

Bulgaria

Items restricted for shipment to Bulgaria

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Benfotiamine
  • DHEA
  • Fucoxanthin
  • Melatonin
  • Cho-Less
  • Melatonin Cream
Canada

Canada

Items restricted for shipment to Canada

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • DMAA (methylhexaneamine/1,3-dimethylamylamine)
  • Hoodia
  • More than a 90-day supply (90 servings) of any supplement

The following items are permitted to be imported to Canada only by a medical doctor. If you would like to order any of the following supplements, please have your doctor contact the “Special Access Program” at 1-613-941-2108 or http://www.hc-sc.gc.ca/dhp-mps/acces/drugs-drogues/sapfs_pasfd_2002-eng.php. Your doctor will need to place the order in his name once permission is granted.

  • Carnitine
  • Acetyl-L-Carnitine
  • L-Tryptophan (5-HTP)
  • DHEA
  • Pregnenolone
  • Androstenedione
  • Yohimbe
  • Human Growth Hormone (HGH)
  • Products containing Vitamin K

You may also find some additional information here:

Denmark

Denmark

Items restricted for shipment to Denmark

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • DMAA (methylhexaneamine/1,3-dimethylamylamine)

You may also find some additional information here:

France

France

Items restricted for shipment to France

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Hormones (such as DHEA and melatonin)

You may also find some additional information here:

Greece

Greece

Items restricted for shipment to Greece

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Benfotiamine
  • DHEA
  • Fucoxanthin
  • Melatonin
  • Cho-Less
  • Melatonin Cream
Guatemala

Guatemala

Items restricted for shipment to Guatemala

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

Hong Kong

Hong Kong

Items restricted for shipment to Hong Kong

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

India

India

Restricted Shipping to India

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Cognitex with Pregnenolone
  • Pregnenolone
  • Shipments of nutritional supplements require a No Objection Certificate (NOC) issued by the Drug Controller.
  • Shipments of vitamins require a No Objection Certificate (NOC) from the Drug Controller.
  • Addressees in India are required to obtain import licenses for all goods except those intended for their personal use and not exceeding 100 rupees in value. If the license is not obtained when required, the articles are considered as prohibited.
  • In India, a very small number of articles is admitted free of customs duty and the tariffs of these duties vary considerably. The general rate of import duty is 30 percent but many articles are liable to a higher rate.

You may also find some additional information here:

Netherlands

Netherlands

Items restricted for shipment to the Netherlands

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Artemisinin
  • Ephedra (ma huang)
  • Ephedrine
  • Phenolphthalein
  • 5-HTP (5-hydroxytryptophan)
  • Huperzine A
  • Hydroquinone (mostly in skin bleaching creams)
  • Hydroxynorefedrine
  • 7-Keto® DHEA
  • Lovastatin (even if derived from fermented red rice)
  • Mucuna pruriens
  • Methyl salicylate (topical skincare/more than 10%)
  • N-acetyl cysteine (daily dose greater than 200 mg)
  • Picamilon (dose greater than 20 mg)
  • Pregnenolone
  • 6-Oxo
  • Salicin
  • Synephrine/Oxedrine
  • S-adenosylmethionine
  • Theophylline
  • Vincamine
  • Vinpocetine
  • Yohimbine

You may also find some additional information here:

New Zealand

New Zealand

Items restricted for shipment to New Zealand

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Adrenal extract
  • Dehydroepiandrosterone (DHEA)
  • DMAA (methylhexaneamine/1,3-dimethylamylamine)
  • Dimethylaminoethanol (DMAE)
  • DMSO
  • EDTA
  • GABA
  • Hoodia gordinii
  • Human growth hormone (HGH)
  • Ipriflavone
  • L-Dopa
  • Lithium
  • Melatonin
  • Nicotinic acid (niacin)
  • Pituitary extract
  • Phenazopyridine
  • Pregnenolone
  • Progesterone
  • Selenium (greater than a 150 mg daily dose)
  • Synephrine (greater than a 30 mg daily dose)
  • Tryptophan (greater than a 100 mg daily dose)
  • Vinpocetine (vincamine)
  • Vitamin D (greater than a 1,000 IU daily dose)
  • Yohimbine or yohimbe extracts
  • Zinc (greater than a 25 mg daily dose)

You may also find some additional information here:

Poland

Poland

Items restricted for shipment to Poland

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Benfotiamine
  • DHEA
  • Fucoxanthin
  • Melatonin
  • Cho-Less
  • Melatonin Cream
Singapore

Singapore

Items restricted for shipment to Singapore

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • DHEA
  • Chewing gum (if not for medicinal or dental benefits)

You may also find some additional information here:

Switzerland

Switzerland

Items restricted for shipment to Switzerland

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • Ecdysterone
  • DHEA (Dehydroepiandrosterone)
  • Grape Seed
  • L-Dopa (GH Precursor)
  • Kava Kava
  • Mucuna Pruriens
  • Pregnenolone
  • Progesterone
  • Tribulus terrestris (Protodioscin)
  • Yohimbine or Yohimbe Extracts

You may also find some additional information here:

Taiwan

Taiwan

Items restricted for shipment to Taiwan

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

Turkey

Turkey

Items restricted for shipment to Turkey

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

United Kingdom

United Kingdom

Items restricted for shipment to the United Kingdom

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

  • DHEA (Dehydroepiandrosterone)
  • DMAA (methylhexaneamine/1,3-dimethylamylamine)
  • Melatonin
  • Liquid form fish oils
  • Kava kava

You may also find some additional information here:

British Virgin Islands

British Virgin Islands

Items restricted for shipment to the British Virgin Islands

Please be sure you have read and understand all of our international shipping policies located here: International Shipping and Ordering Information. It is your responsibility to make certain you comply with your government’s laws, regulations, and policies before placing your order.

Listed below are the restrictions and/or policies regarding shipping to your country. If you have any questions or revisions, please email info@drvitaminsolutions.com.

DRVitaminsolutions.com is not aware of any restricted items at this time. We suggest you contact your local customs office or tax authority for updated information specific to your situation before placing your order.

You may also find some additional information here:

These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent disease or medical conditions. The products and information found on drvitaminsolutions.com are not intended to replace professional medical advice or treatment. Individual results may vary. drvitaminsolutions.com urges you to seek the advice of a qualified professional for any health concern, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. We try our best not to make mistakes; however, if typographical errors appear in our site, we cannot be held responsible.

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