Tax Policy

Pennsylvania residents add 6% sales tax on Books and other non-supplement products.

Back Ordered Items

As a partner with Life Extension and other manufacturers, shipping occurs direct from the manufacturer’s facility. Therefore, DR Vitamin Solutions will have the same backorder status as Life Extension and other manufacturers in a few limited situations. If an item is on backorder, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. Since all items ship direct from the manufacturer’s facility, your credit card will be charged at the time of your order to place your item(s) in the queue to be shipped as soon as available. We apologize for the inconvenience. If you prefer to cancel the backorder and request a refund, please notify us by email or phone @ 888-432-5824.

All orders shipped UPS have a tracking number for status and location tracking. Since all items ship direct from the manufacturer’s facility, tracking information will only be provided if requested. Tracking information is not automatically sent in an email or listed under your account order details. Please email us to obtain tracking information.

Refunds & Returns

Every product is backed by our simple, liberal return policy: Within 60 days of receiving your order, you may return any item purchased from DR Vitamin Solutions for a full refund less applicable shipping costs. Please note:

We stand behind every item we sell. If you are not completely satisfied with your purchase for any reason, simply return the unused portion within 60 days from your purchase date for a refund. Unfortunately, we cannot process several empty containers as returns. All but one of the same item must be in their new, unopened, original factory-sealed container for a refund. More than one opened item of the same product will not be accepted or refunded.

• Shipping charges cannot be refunded.
• Any DR Reward Points that were earned with the returned purchase will be deducted off your reward point balance.
• All merchandise should be insured properly by the customer. If items are not insured properly and get lost or damaged when returned, we cannot guarantee refunds.
• Refunds will be issued upon receipt of the returned products under the above circumstances.
• Please note that current FDA safety regulations indicate that suppositories cannot be returned and are therefore non-refundable.

To process your return easily, please take the following steps:

• Please click this Return Request Form link or call toll free at 610-285-2888 for a return authorization number. We pledge a 24 hour response to your request.

• We will email you with an approval and directions on processing your return, including the address to send your package to. Due to our direct shipping system, your address for the return may be different then the packing slip, and may be different depending on the item(s) returning. In the return approval email you will receive from us, you will be provided with all the details to make this an easy return, and the correct address to send the package to.